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At Alcester Home Care, we have invested in technology. Our digital system will enable us to provide the highest standards of service to all our clients- a service that is personal, trusted and caring. 

Our digital system is available to all our clients and acts in the same way as the paper records your might be already accustomed to that are normally stored within a  'Care plan' folder help within a clients home. 

Your Personal Care Plan, emergency contact information, important documents, care notes, medication records and medical information will be stored digitally and your cares will update it via an app on their mobile phone. As our carers record the information using the app, the business support team in the office will view these updates as a live feed and they will be able to monitor events in real time.

Features of Digital Care

As a client you will be given access to your records via the app ( online portal), which the office team will be able to support you with. At Alcester Home Care, we are passionate about fulfilling our commitments to transparency and ensuring that both you and your loved ones feel confident and reassured. The access can be given to Next of Kin and Health care Professionals to remotely access:

Important documents such as your care plan and emergency contact information 

The visit schedule and who is due to attend

The details of past and future visits

The activities which have been completed and if any activities have not been completed, including notes to explain why

Daily care records and notes made during the visits 

(please note: access for anyone other than yourself and your care team will only be given upon your request and after we have received your consent)

What information will be stored on the app and is it safe?

Your Personal Care Plan, medication records, day-to-day care records, medical information and emergency contacts.

The app will store information as encrypted data which makes it incredibly safe.

The app requires the user to identify themselves and input a password before they will be able to access it. This enables us to control who is able to access the confidential records. 

What are the benefits to your next of kin?

Remote access- you can view records through the app on your smartphone or online portal (provided you have formal consent)

Transparency- you can view completed visits and the notes made by your loved one's carer

Able to view notes, tasks completed, medication records

Peace of mind knowing your loved one is receiving completely bespoke heartfelt care

Why do we use Digital Care

At Alcester Home Care, we're committed to supporting everyone through life's journeys. Your well being and peace of mind are fundamental importance to us, and by using Digital Care, we are able to provide both you and your loved ones with transparency and consistency. 

Digital Care will enable us to improve communication between your carer and the office support team by sharing information as a live feed. Having this live screen in the office will enable the office support team to monitor visits in real time and respond faster to any issues, missed visits, or alerts raised by your carer.

Your safety is our absolute priority and switching to this paperless system is another way that we are helping to increase security over your information, and adding another measure to comply with the Data Protection Act. 

The Digital Care system allows our carer to record notes more efficiently rather than writing them out by hand, which will enable them to spend more quality time with you.

We're always looking for more ways to reduce our impact on the environment and switching to the Digital Care System will also help us to reduce the amount of paper we use. 

What are the benefits for our clients?

Being able to update care plans and address alerts from a live feed enables your care team to tailor your care as much as you need without delay of transferring paper records

Increased security over your confidential information

Improved communication between you and your care team

Live feed enable your branch manager and care coordinator to monitor your care and respond raster to any alerts

You'll be able to ask you carers when to expect your next visit and who is due to attend (as they will have this information on their app)

You will have peace of mind knowing that late visits are being monitored by your branch manger and care coordinator 

What are the benefits for your care team?

Carers have access to important information before a care visit begins (e.g. access details, latest updates to care plans or medications) to provide responsive, bespoke care

Carers can focus on delivering a more personalised service with the most up-to-date information to hand

Improved communication- digital information appears in a live feed, which enable your branch manager to monitor the care being delivered, respond efficiently to alerts or concerns logged on the system

Carers can share the scheduled time of their next visit and who is due to attend with their client

Improved punctuality carers can see directions and the estimated travel time to their next visit

Alerts can be raised easily to the office support team, efficiently and securely

Less time on audit and compliance, more time on ensuring every client receives the highest standards of care 

Alcester Home Care Agency Ltd


CQC overall rating

9th February 2019

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