Dr Andrew Wallis

My name is Andrew Wallis, I have been a doctor since 1991, and have worked in Alcester as a GP since 1999.

In that time, I have seen many changes in the way the NHS looks after people, but I can also see that what people want from their carers has not changed.

We all want to be cared for by someone who genuinely cares about us, cares about how we feel and who listens to us. Some who has our best interests at heart.

Our homes are where we feel safest and we all want to stay in them for as long as we possibly can.

Too often I have seen people forced to leave their own homes and go into residential care because the care they needed just wasn't available for them.

That’s why I have helped to create this home care agency, because I think we owe it to you to do better, and to keep you in your own home, and independent for longer.

I think we offer something special, something other agencies just don’t cater for.

Why not call us, and let us see how we can help you, or your loved ones?

Sister Terri-Anne Thompson

Hi my name is Terri-Anne Thomson and I’m an experienced Nurse Practitioner, of 17 years, working within a local GP surgery and have a passion for providing high quality, effective personal care to all of my patients. I specialise in minor illness, triage, long term medical care, medicines management and respiratory care.

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The provision of NHS care is changing; we are becoming more dependent on community based social and healthcare providers. Through Alcester Home Care I hope to be able to provide a single point of access for all possible social, personal and healthcare requirements an individual and their families may have, and to provide this support to the highest possible standard.

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From a personal point, I have been on the side of the family member in need of help, depending on the care provider for support and guidance. At times we felt alone and unsure how to co-ordinate all of our needs and whom to ask for help. I hope to be able to support the families to assess, predict and react quickly to changing needs, adjusting and most importantly co-ordinating personalised packages of care.

Tom Wallis

I've worked in the NHS as a business manager and business partner since 2014, but I've been involved with NHS primary care since 2012.
 

I want to build on this NHS experience to make the care of people in their own homes as good as it can be. I believe that by selecting good caring people to work with and then investing in them, investing in their on going training and development I can make a real difference to the care people receive.

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I hope I can help you to select the best care to meet the care needs of your family and friends, by navigating the financial world that lies in front of us all to ensure you get the benefits and entitlements you deserve.

Who employs the staff?

All our carers are employed directly by Alcester Home Care which allows us to constantly monitor the quality of the service provided and ensures that we deliver on the Greenway Homecare ethos.

Are your staff insured?

All our staff are employed directly by Alcester Home Care and we provide comprehensive insurance as a matter of course.

Do you provide continuity of care?

Alcester Home Care's ethos  is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is by ensuring the promotion of a friendly rapport between client and carer. We will also never provide a carer without first being introduced to the client by the client’s main carer.

What happens if my carer is absent?

By going back to the traditional ways of providing care, this simply means no missed calls, attending on time (15 minutes either way of the allocated time, is in our terms and conditions and a copy can be obtained by contacting us on 01789 765468 or email us at office@alcesterhomecareagency.co.uk) and an hour means an hour. If a carer goes absent we will cover the call and keep you advised at all times.

Can they cook?

At Alcester Home Care we believe whatever we can do to make our clients lives less stressful and provide them with as much independence as they choose is only beneficial to the clients well being. If cooking is part of your care plan, we will cook meals. We will discuss your dietary needs and likes and dislikes at the initial assessment and this is written into your care plan. Our carers have been known to even provide clients with home baked goodies.

Will they clean my house?

Our principal concern is the clients needs and wishes, so if the client has a need for light domestic cleaning then we will undertake those duties as part of your care plan.

What training do you give your staff?

Alcester Home Care's success is by no means accidental. It is through our commitment to providing an environment that ensures every member of the Alcester Home Care team is trained to the highest standards that far exceeds the minimum requirement. It is through this commitment that we deliver in-depth training programmes and are constantly reviewing our training requirements.

What if I don't get on with the carer?

Alcester Home Care's ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is to ensure regular carers, this in turns helps promote a friendly rapport between client and carer. Obviously, this can only be achieved if the client is happy with the carer. If for any reason the client is not happy we will find a suitable replacement.

Is there a fee for the initial assessment?

We provide all our assessments free with no obligation or pressure. We do not employ sales people. Our registered Manager will visit you at your home, in hospital or a residential home to discuss your needs.

Do you have a minimum number of visits?

Our principal concerns are the client’s needs and wishes which is discussed at the initial assessment. If you require only one call a month or to provide you with assistance for attending appointments then we are more then pleased to provide that care as and when needed.

Are all carers checked and references taken?

We have a statutory obligation to undertake a criminal record search on all our carers. In addition, we also undertake a POVA search and take at least three references.

Are the services regulated?

We are a registered provider with the Care Quality Commission (CQC). We are inspected on a regular basis and the reports are available on the CQC website. Our most recent report is available here.