Frequently Asked Questions - FAQs

Everyone’s individual situation is different which is why we undertake a comprehensive free care assessment for those who are considering home care as a care option for themselves or their loved ones.

There are, however, certain questions which come up time and time again which is why we’ve created this frequently asked questions about home care page in order to give you the information you need to assess your options.

Our carers can help with a variety of day-to-day domestic tasks, like errands, cleaning, as well as personal care and assisting with medication.

Maintaining a sustained quality of life for the client is key, which is why we meticulously match them with a care professional based on skill, requirement and common interests.

 

This way, once the carer starts to support the client, they have a mutual interest which can help them build strong and lasting relationships, developing into genuine companionship.

Making the decision to find care for yourself or a loved can be challenging, which is why it’s important to have all the information you need to make an informed decision – something that’s especially important for families looking for specialist dementia care.

Our team are available seven days a week on the number at the top of this page.

 

So, if there are any questions you have that you would like to discuss, please call now for a complimentary care assessment.

Do you have a minimum number of visits?

Our principal concerns are the client’s needs and wishes which is discussed at the initial assessment. If you require only one call a month or to provide you with assistance for attending appointments then we are more then pleased to provide that care as and when needed.

Are all carers checked and references taken?

We have a statutory obligation to undertake a criminal record search on all our carers. In addition, we also undertake a POVA search and take at least three references.

Are the services regulated?

We are a registered provider with the Care Quality Commission (CQC). We are inspected on a regular basis and the reports are available on the CQC website. Our most recent report is available here.

Who employs the staff?

All our carers are employed directly by Alcester Home Care which allows us to constantly monitor the quality of the service provided and ensures that we deliver on the Greenway Homecare ethos.

Are your staff insured?

All our staff are employed directly by Alcester Home Care and we provide comprehensive insurance as a matter of course.

Do you provide continuity of care?

Alcester Home Care's ethos  is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is by ensuring the promotion of a friendly rapport between client and carer. We will also never provide a carer without first being introduced to the client by the client’s main carer.

What happens if my carer is absent?

By going back to the traditional ways of providing care, this simply means no missed calls, attending on time (15 minutes either way of the allocated time, is in our terms and conditions and a copy can be obtained by contacting us on 01789 765468 or email us at office@alcesterhomecareagency.co.uk) and an hour means an hour. If a carer goes absent we will cover the call and keep you advised at all times.

Can they cook?

At Alcester Home Care we believe whatever we can do to make our clients lives less stressful and provide them with as much independence as they choose is only beneficial to the clients well being. If cooking is part of your care plan, we will cook meals. We will discuss your dietary needs and likes and dislikes at the initial assessment and this is written into your care plan. Our carers have been known to even provide clients with home baked goodies.

Will they clean my house?

Our principal concern is the clients needs and wishes, so if the client has a need for light domestic cleaning then we will undertake those duties as part of your care plan.

What training do you give your staff?

Alcester Home Care's success is by no means accidental. It is through our commitment to providing an environment that ensures every member of the Alcester Home Care team is trained to the highest standards that far exceeds the minimum requirement. It is through this commitment that we deliver in-depth training programmes and are constantly reviewing our training requirements.

What if I don't get on with the carer?

Alcester Home Care's ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is to ensure regular carers, this in turns helps promote a friendly rapport between client and carer. Obviously, this can only be achieved if the client is happy with the carer. If for any reason the client is not happy we will find a suitable replacement.

Is there a fee for the initial assessment?

We provide all our assessments free with no obligation or pressure. We do not employ sales people. Our registered Manager will visit you at your home, in hospital or a residential home to discuss your needs.

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